TERMS & CONDITIONS.

Please read these Terms & Conditions carefully.

By accepting our quote, you are agreeing to the following Terms & Conditions.

DEPOSIT, CANCELLATION AND REFUND POLICY

  • Each quote is valid for 30 days from date of issue.

  • Upon acceptance of quote and proceeding with the order a 50% non-refundable deposit will be required within 7 days.

  • If the deposit is not received within this timeframe the booking may be cancelled. Upon receipt of the deposit, your booking is secured and the quoted price remains fixed for the details outlined in the quote.

  • The balance of the quote is due in full no later than 7 days before your order is required.

  • If the event is less than 7 days away, the quote will be due in full within 24 hours.

  • Our method of payment is via Direct Deposit (including Stripe). Payments must be made according to the terms of the invoice. Payment is not accepted on delivery/collection.

  • Failure to make payments by the due date MAY result in your order being cancelled; please contact me ASAP to discuss any problems/possible late payment.

  • Payments via instalments are welcome. If you wish to organise instalments or other payment terms please contact me. Any changes to the payment terms are subject to mutual agreement. Payment terms agreed upon must be adhered to.

IN THE EVENT OF A CANCELLATION

  • All requests for cancellation must be made in writing.

  • If a cancellation is received more than 7 days prior to the agreed completion date, any payments (minus the 50% deposit) will be refunded in full.

  • If a cancellation is made less than 7 days prior to the agreed completion date and full payment has been received, 100% of payment will be forfeited. This is because all bookings are date-specific and your payment will be used against other orders which were declined in place of your booking.

DESIGN AND/OR QUOTE CHANGES

  • Minor changes to the design/quote will be accepted after a deposit is received up to 7 days prior to your event.

  • Should the design/quote change, Where’s The Party At? will endeavour to accommodate your changes, however, we reserve the right to amend the quote accordingly (where applicable) to reflect the changes required. An administration fee may also be charged.

  • Any changes to the original order are subject to viability and quote review.

  • Date changes must be submitted in writing and the new date is subject to availability.

  • Any errors, corrections or updates to your order must be submitted in writing. Your amended order will then be reissued for your records.

  • Whilst all care is taken to complete your order as specified-factors including but not limited to, weather and supply unavailability MAY result in design changes. Design changes are at Where’s The Party At?’s discretion. All designs are subject to artistic license.

  • In the event that an agreement not be reached on changes to the revised quote, the normal cancellation procedure is applicable.

ADMINISTRATION FEE

Please understand that we aim to provide you with a high level of service and want to ensure you have the best possible experience with us. However, excessive emailing, phone calls, extra requests for quotes or design changes may result in an administration fee being charged.

NON-GUARANTEE

Where’s The Party At? cannot be held responsible for any damage to the products once they are delivered and in the care of a client. Where a client elects to self-transport we are not responsible for any damage that may be caused during transportation.

PHOTO USAGE

Where’s The Party At? reserves the right to use any photos we take of your creation for any media-related activities such as our website, social media or advertising.

CHANGES TO OUR TERMS AND CONDITIONS

Where’s The Party At? may change their terms and conditions at any time which become effective once published on our website. It is the client's responsibility to read our terms and conditions before ordering and review our terms and conditions periodically to be aware of any changes.

If at any time you have any questions or concerns, please do not hesitate to contact us